Frequently Asked Questions (FAQs)
Welcome to the Arvella Frequently Asked Questions (FAQs) page. Here you’ll find answers to common questions about our products, ordering process, shipping, returns, payments, and customer support.
1. What products does Arvella offer?
Arvella is an online store offering a selection of handbags in a variety of styles, colors, and designs for everyday use and different occasions.
2. Where do you ship?
Currently, Arvella ships orders within the United States.
3. Do you offer free shipping?
Yes. We offer free shipping on all orders delivered within the United States.
4. What is your daily order cut-off time?
Our daily order cut-off time is 5:00 PM (EST).
Orders placed after 5:00 PM (EST) will begin processing on the next business day.
5. How long does it take to process an order?
Orders are typically processed within 1–3 business days (Monday through Friday).
Processing times may be longer during holidays or periods of increased order volume.
6. How long does delivery take?
After an order has been processed, the estimated transit time is 5–6 business days.
Total Estimated Delivery Time: 6–9 business days.
Delivery times are estimates and may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
7. How can I track my order?
When your order is shipped, a shipping confirmation email with tracking information will be sent if tracking is available for your shipment.
8. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
If your order has not yet entered processing or shipment, we will make reasonable efforts to accommodate your request. Once an order has been shipped, changes or cancellations may no longer be possible.
9. What is your return policy?
We accept returns within 30 days of the delivery date, provided the returned item meets the conditions outlined in our Return & Refund Policy.
Please review the Return & Refund Policy for complete eligibility requirements before requesting a return.
10. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within 10 business days.
Depending on your payment provider, additional time may be required before the refund appears in your account.
11. What should I do if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.
To help us review your request, include:
- Your order number
- A description of the issue
- Photos of the item and packaging, if available
12. How do I contact customer support?
If you have questions about your order, products, shipping, returns, or store policies, you can contact us using the information below:
Email: support@arvella.store
Phone: +1 442-555-4022
13. What are your customer service hours?
Our customer service hours are:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: Closed
Sunday: Closed
14. Is my personal information secure?
We handle personal information in accordance with our Privacy Policy. For details on how information is collected, used, and protected, please review our Privacy Policy.
15. Which payment methods do you accept?
The payment methods available at checkout are displayed during the checkout process. Customers can choose from the payment options offered on our website at the time of purchase.
16. Will I receive an order confirmation?
Yes. After your order is successfully placed, an order confirmation email will be sent to the email address provided during checkout.
17. Can I place an order without creating an account?
If guest checkout is available on our website, you may place an order without creating an account. Otherwise, you may be asked to create an account during checkout.
18. Where can I find your store policies?
Our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, Payment Policy, and other important information are available on our website.
Business Information
Business Name: Arvella
Business Number: +1 442-555-4022
Business Email: support@arvella.store
Business Address: 476 Riverside Ave Jacksonville, Florida 32202, United States