Return & Refund Policy
Effective Date: July 28, 2026
Thank you for shopping with Arvella. We want you to understand our return and refund process before making a purchase. Please read this policy carefully.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be returned in its original condition, unused, and with all original packaging, tags, and accessories (if applicable).
2. Return Window
Customers must submit a return request within 30 days after receiving their order.
Requests submitted after this period may not be eligible for a return.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Used items
- Items that show signs of wear or damage caused after delivery
- Items returned without original packaging where applicable
- Items returned outside the 30-day return period
4. Exchanges
Arvella does not offer product exchanges.
If you no longer want an item or ordered the wrong product, you may request a return if your purchase meets the return eligibility requirements. If your return is approved and processed, you may place a new order separately.
5. How to Request a Return
To request a return, please contact our customer support team with:
- Your full name
- Order number
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Email: support@arvella.store
Phone: +1 442-555-4022
6. Return Authorization
Please contact us before sending any item back.
Returns sent without prior authorization may experience processing delays or may not be accepted.
7. Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
8. Inspection of Returned Items
Once your returned item is received, it will be inspected to verify that it meets the requirements of this policy before a refund is approved.
9. Refund Processing
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
10. Refund Method
Refunds will be issued using the original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on your payment provider.
11. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly.
To help us review your request, please include your order number and photographs of the item and its packaging, if available.
12. Late or Missing Refunds
If you have not received your refund after it has been processed, please check with your payment provider or financial institution before contacting us.
If you still require assistance, please contact our customer support team.
13. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation.
14. Incorrect Return Address
Please do not return products to the business address listed on our website unless instructed by our customer support team.
Return instructions and the appropriate return address will be provided after your return request has been approved.
15. Policy Updates
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
16. Contact Us
If you have questions regarding returns or refunds, please contact us.
Email: support@arvella.store
Phone: +1 442-555-4022
17. Acceptance of This Policy
By placing an order with Arvella, you acknowledge that you have read and understood this Return & Refund Policy.
18. Business Information
Business Name: Arvella
Business Number: +1 442-555-4022
Business Email: support@arvella.store
Business Address: 476 Riverside Ave Jacksonville, Florida 32202, United States